Joining / your account
Payment
Renting Movies
Problems
Joining / your account
Does it matter where I live?
Our service is only available in the republic of Ireland, we use "An Post" and deliver to all 26 counties.
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Your rental queue is a list of films that you would like to see. Place as many films in your rental queue and position them in the priority
you would like to see them. All films in a priority group are then sorted alphabetically and are selected as such. We will send out your
first available choice in stock.
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How do I change my rental queue?
You can log on at any time to add new movies to your list or change the order of preference of you movies.
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How many movies can I have in my queue?
Your rental queue is unlimited but we strongly suggest that you keep at least 15 titles so as to guarantee a steady flow of movies,
especially if you have joined our Platinum service.
PLEASE KEEP A MINIMUM OF 10 TITLES IN YOUR Rental queue AT ALL TIMES!
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Payment
How much does it cost to join screenclick?
The cost is dependent on your movie package. We currently have 5 packages
The cheapest package is screenclick lite @ €7.99 p/m (Limited to 2 DVDs a month)
This package caters for lite users
Bronze @ €12.99 p/m (1 DVDs at any one time) unlimited
Silver @ €17.99 p/m (2 DVDs at any one time) unlimited
Gold @ €24.99 p/m (3 DVDs at any one time) unlimited
Platinum @ €31.99 p/m (4 DVDs at any one time) unlimited
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What are the payment methods?
We currently only accept Visa, Mastercard or Laser Card
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Is there a minimum joining period?
No, Your first payment is for your first months credit. You can cancel at any time
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Are my Credit Card and personal details secure?
All credit card payments are made via Realex. They are Ireland's leader in providing secure credit card transactions online
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How do I cancel my subscription?
You can cancel your subscription up to 2 working days before your expiry date but you must have completed your cancellation as
per the terms and conditions prior to your expiry date to prevent being billed a further months subscription.
To cancel you must log in, go to "My Account" then click on "Rental Package" and follow the instructions on screen.
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Renting Movies
How many movies can I rent?
There is no limit. As soon as we receive your returned DVD we send you out the next available DVD from your rental queue. On joining our
silver service 2 DVDs are sent to you. These DVDs can be returned together or seperately and 2 replacement DVDs should be dispatched within
48hrs. If you return a minimum of 2 DVDs per week you should receive a minimum of 8 DVDs per month
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How long can I keep them?
There are no late fees (usually €5+ per night from a video shop) - you can keep the DVDs as long as you like once your account is
funded - so it's not a problem if you forget to return them.
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How do I recieve my Movies?
All DVDs are sent by using An Post's standard post
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How do I return the movies?
You return the DVDs in the prepaid envelope that is enclosed with your movie, we pay all the postage
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How long does it take to get my DVDs?
75% of post sent in Ireland reaches its destination within 24 hours with the remainder taking no longer than 2 days. Upon receiving
DVDs we will dispatch your next movies immediately!!! If you return a minimum of 2 DVDs per week you should receive a minimum of
8 DVDs per month
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What are the advantages of renting DVDs from screenclick.com?
- We stock a range of quality movies the like of which is not available from the major stores - manga, arthouse, foreign etc.
- There are no late fees
- We are convenient, saving you having to travel to the video store to collect/return movies.
- We have a browsable database with more titles than any high street store.
- If DVDs are promptly returned we are excellent value for money.
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Problems
What happens if I don't recieve my DVD?
If a DVD gets delayed in the post simply notify us by email 4 working days after dispatch and we will send a replacement immediately
if in stock. If not we will send the highest available film from you're list. Refunds will be offered at management's discretion.
We reserve the right to terminate an account if there seems to be a problem with DVDs getting delayed as this should very rarely happen
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What happens if I lose the prepaid envelope?
If you would like to return a DVD but have lost the envelope you can send it on to us in any envelope, free of charge (no stamp required).
Just send it to:
Screenclick.com
FREEPOST
PO Box 8615
Blackrock
Co.Dublin.
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What do I do if a DVD is unplayable?
We offer telephone and email support from 9am to 7pm (mon-thur) and 9am to 5pm on fridays. If a DVD is unplayable, email us ASAP
and a replacement will be sent immediately if in stock. If not we will send the highest available film from you're list.
Then return the damaged disc in it's packaging
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What do I do if I forget my password?
Simply click on "forgot password?" and send us your email address. We will then forward you're a/c details to your email address immediately
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Why are films not sent in the order on my rental queue?
We try to send your high priority discs first and these will be selected in alphabetical order. Unfortunately we cannot guarantee that a high priority
disc will be sent as this depends on availability of DVDs for a particular film. We send will the next available film from your rental queue
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